INTRODUCTION
DEFINITIONS
“Agreement” denotes to this Terms and Conditions and the Privacy Policy and other documents provided to you by or on “Townsay Platform”;
“Product” or “Item” refers to the product or goods available for sale by the registered Seller to the buyers on the website.
“User”, “You” and “your” denotes the person who is accessing it to take any service from us. User shall include the company, partnership, sole trader, person, body corporate or association taking services of this Townsay Marketplace “Platform”;
“Buyer” refers to the user who accesses the this Townsay Marketplace “Platform” and makes the payment for purchasing products and availing services;
“Seller” refers to the user accessing or registering with the Townsay Marketplace “Platform” for creating its store on the Townsay “Platform” and offer various products and services from the this Townsay website/ mobile app;
“We”, “us”, “our” and “Company” are references to Shahbusinessgroup LLC and LXOGROUP LLC;
”Website” or “Platform” shall mean and include "https://www.townsay.com, mobile application and any successor Website of the Company or any of its affiliates;
“Drop off location” means all location(s) contracting with Shahbusinessgroup LLC or LXOGROUP LLC for storage of “Packages'' ordered from Townsay Platform. Sellers will drop the item ordered from our platform at one of our contracting drop off location(s).
“Packages” means the item(s) ordered through the “Platform” by the buyer using a method “Pick up”.
“Drop off” means a method, where a seller will Drop off the package ordered through the “Platform” at Drop off Location. “Pick Up” means the buyer will pick it up from that “Drop-Off” location.
"Buyer Account” shall mean an electronic account opened for the buyer for purchasing products and availing various services offered on the “Platform”. “Seller Account” shall mean an electronic account opened by the user with the “Platform” to sell its product and services through the “Platform”;
All users are allowed to sell and buy products on Townsay “Platform” so on Signing up, you agree on our "Buyer Account” and "Seller Account” terms of services.
INTERPRETATION
All references to the singular include the plural and vice versa and the word "includes" should be construed as "without limitation".
Words importing any gender shall include all the other genders.
Reference to any statute, ordinance or other law includes all regulations and other instruments and all consolidations, amendments, re-enactments or replacements for the time being in force.
All headings, bold typing, and italics (if any) have been inserted for convenience of reference only and do not define, limit or affect the meaning or interpretation of the terms of this Agreement.
INTRODUCTION AND SCOPE
Scope. These Terms govern your use of the Website and the Services. Except as otherwise specified, these Terms do not apply to Third-Party Products or Services, which are governed by their own terms of service.
Eligibility: Certain Service of the Website is not available to users under the age of 13 or to any users suspended or removed from the system by us for any reason.
Electronic Communication: When you use this “Platform” or send e-mails and other electronic communications from your desktop or mobile device to us, you are communicating with us electronically. By sending, you agree to receive a reply from us electronically in the same format and you can keep copies of these communications for your records.
SERVICES
At Townsay “Platforms”, we provide you a meticulously designed website where a buyer can buy products, and Seller (registered) can sell their products online. It is a multi seller e-commerce marketplace designed to help manufacturers, product owners, and distributors get to market fast, easier conveniently.
Our e-marketing platform offers both buyer and seller an additional advantage of “ Drop off” where the seller has the option to drop item(s) sold on this platform at one of the locations of Company and buyer can directly “Pick Up” that item according to his convenience. Moreover, we will also provide local delivery to the available areas for products ordered from our platform and fit the product size and weight of the Company delivery rules policy.
We are committed to operational excellence, and long-term thinking that transforms the way we work, live and do business. We aim to offer the best prices for various products and services with a simple and easy shopping experience.
MODIFICATIONS TO THE SERVICE
We reserve the right, in our discretion, to change, modify, add to, or remove portions of the Terms (collectively, “Changes”), at any time. We may notify you of changes by sending an email to the address identified in your Account or by posting a revised version of the Terms incorporating the Changes to its Website. Your continued use of the Site following the posting of changes will mean that you accept and agree to the Changes.
ACCOUNT
For accessing the Townsay “Platform(s)” and using certain resources, you may be required to provide specific information and to create a user ID and password to establish an account.
You accept that the details you provide about establishing an account are correct and that you will keep your details up-to-date. You are responsible for the security of all of your user names, passwords, and registration information (such as unique account identifiers or historical billing information), and you are solely responsible for any use (authorized or not) of your accounts.
You agree to notify us immediately about any unauthorized activity regarding any of your accounts or other breaches of security. We may at our discretion suspend or terminate any of your usernames and passwords at any time with or without notice.
USER CONTENT
Content Responsibility.
The website permits you to post comments, feedback, etc. but you are solely responsible for the content posted by you. You represent that you have required permission to use the content.
contains ill-mannered, profane, abusive, racist or hateful language or expressions, text, photographs or illustrations that are pornographic or in poor taste, inflammatory attacks of a personal, racial or religious nature;
is defamatory, threatening, disparaging, grossly inflammatory, false, misleading, fraudulent, inaccurate, unfair, contains gross exaggeration or unsubstantiated claims;
violates the privacy rights of any third party, is unreasonably harmful or offensive to any individual or community;
discriminates on the grounds of race, religion, national origin, gender, age, marital status, sexual orientation or disability, or refers to such matters in any manner prohibited by law;
violates or inappropriately encourages the violation of any municipal, state, federal or international law, rule, regulation or ordinance;
uses or attempts to use another's account, password, service or system except as expressly permitted by the Terms of use uploads or transmits viruses or other harmful, disruptive or destructive files;
sends repeated messages related to another user and/or makes derogatory or offensive comments about another individual or repeats prior posting of the same message under multiple emails or subjects.
Any submitted content will be refused by us. If repeated violations occur, we reserve the right to cancel user access to the website without advanced notice.
DROP OFF LOCATIONS CONDITIONS
The seller has the option to drop items at one of the Company’s locations and buyers can pick up the item sold through the Platform directly from that location.
Dropoff locations are responsible to take care of packages until pickup by buyer
Drop off locations are not responsible if the seller drops an item which is considered illegal.
If anything happens to Townsay customer under dropoff location than location is liable.
If the product size or weight is bigger than Townsay limit then Drop off location can deny keeping the item of the Seller.
In case of legal issues about the product sold through Drop off location then the seller is responsible in that case.
If item is not drop-off in 3 days of order then order will be cancelled and total refund will be provided to buyer
If the seller does not drop-off product at our location multiple times after accepting orders then also Townsay can cancel their account.
If Buyer does not come to pickup item in 4 days of dropoff then Delivery option will be provided to buyer with additional cost (if delivery is available in that area) and if buyer does not accept delivery option then Buyer will be charged a complete amount and NO refund will be provided.
ORDERING
All the purchases from this website shall be governed by our terms and conditions.
If you make an Order for buying any product from our website. At the time ordering, while providing your details you must be careful and warrant that the details provided are true and accurate.
Payment mode shall be:
Cash
Online: Credit Cards and Debit cards
If the buyer pays cash to the seller then Townsay is not responsible for the sold item. The Preferred method of payment is Credit Card. Credit cards are accepted via Stripe merchant services. Accepted cards are: Visa / MasterCard/ American Express. Debit cards are accepted if they have a Visa or MasterCard logo.
Any order to purchase a product that you place with us is subject to acceptance by us. When you make your order online we will provide you an email to confirm that we have received it.
If there is an error in the order confirmation, please contact us immediately by email at support@Townsay.com.
We may refuse or unable to process your order if:
Your card or PayPal account does not give authorization for the payment of purchase price.
You do not meet the eligibility to order criteria set out above.
You must notify us instantly if any particulars are inappropriate. If your payment has not been accepted you will be informed of this in writing along with the reasons
We are happy to support you if there is any issue you can contact our back-office team for any inquiry or problem.
A refund shall be made as per our Refund policy.
We take buyer feedback very seriously and use it to constantly improve our products and quality of service.
GENERAL CONDITIONS
We do not guarantee the accuracy, completeness, validity, or timeliness of information listed by us.
We make material changes to these terms and conditions from time to time, we may notify you either by prominently posting a notice of such changes or via email communication.
The “Townsay Plattform(s)” is licensed to you on a limited, non-exclusive, non-transferable, non-sublicensable basis, solely to be used in connection with the Service for your private, personal, non-commercial use, subject to all the terms and conditions of this Agreement as they apply to the Service.
We reserve the right for any printing errors on this site as well as the final sales of products. We do not guarantee that the images reflect the exact appearance of the products as a certain color difference may occur depending on the monitor, photo quality, and resolution. We always try our best to expose the products as accurately as possible.
We shall have no liability to you for any failure to deliver products you have ordered or any delay in doing so or for any damage or defect to Products delivered if caused by any event or circumstances beyond our reasonable control including, without limitation, adverse weather, pandemics, strikes, lockouts, and other industrial disputes, breakdown or systems or network access, flood, fire, explosion or accident.
Townsay can inactivate account if any proven activity which does not fit with our Good Customer Behaviour policy.
DAMAGED PRODUCTS
While we try our best to provide you best however due to some uncertain situation, if the recipient receives a damaged product, please contact us immediately at our email: support@Townsay.com.
LIMITED GUARANTEE
By this “Platform”:
We provide an opportunity for you to avail the offered Products and Services from our Website and Mobile App.
We do not provide any warranty or guarantee that the products and service descriptions are accurate, complete, reliable, current, or error-free. If a Services offered by the “Townsay Platform(s)” is not as described, your sole remedy is to intimate us about Services for taking further action.
GEOGRAPHIC RESTRICTION
We reserve the right, but not the obligation, to limit the usage or supply of any service to any person, geographic region, or jurisdiction. We may use this right as per the necessity. We reserve the right to suspend any Service at any time. Any offer to provide any Service made on this Website is invalid where banned.
USER RESPONSIBILITIES
You shall use the Service and Website for a lawful purpose and comply with all the applicable laws while using the Website;
You shall not use or access the “Townsay Platform(s)” for collecting any market research for some competing business;
You shall not misrepresent or personate any person or entity for any false or illegal purpose;
You will not use any device, scraper, or any automated thing to access the “Townsay Platform(s)” for any means without taking permission.
You will inform us about anything is inappropriate or you can inform us if you find something illegal;
You will not interfere with or try to interrupt the proper operation of the “Townsay Platform(s)” through the use of any virus, device, information collection or transmission mechanism, software or routine, or access or try to gain access to any data, files, or passwords connected to the “Townsay Platform(s)” through hacking, password or data mining, or any other means;
You will not cover, obscure, block, or in any way interfere with any advertisements and/or safety features (e.g., report abuse button) on the Website;
You will let us know about the unsuitable content of which you become aware. If you discover something that infringes any law, please let us know, and we’ll review it.
We reserve the right, in our sole and absolute discretion, to deny you access to the “Townsay Platform(s)” or any service, or any portion of the Website, Mobile App or service, without notice, and to remove any content.
SELLERS OBLIGATIONS
The seller takes full responsibility for all information that he provides on the “Townsay Platform(s)” and must indemnify us about any liability incurred by Shahbusinessgroup LLC and LXOGROUP LLC as a result of such information.
The seller shall be required to provide an actual business name for registration on the website.
Seller shall indemnify Shahbusinessgroup LLC and LXOGROUP LLC for all claims and liabilities arising out of any use by the Seller of the “Townsay Platform(s)”, including costs and expenses incurred.
The seller is not an employee of Shahbusinessgroup LLC and/or LXOGROUP LLC and accepts full responsibility for all Income Tax, National Insurance, and other liabilities arising from the use of the Townsay Website and Mobile app.
All information provided by a Seller on the “Townsay Platform(s)” must be accurate and kept up-to-date. This includes the correct name, address, telephone number, and product details. Details entered by the Seller on the “Townsay Platform(s)” will be publicly visible and may appear in search engine results.
The use of the “Townsay Platform(s)” is entirely at a buyer/Seller's own risk. A buyer must exercise complete caution when using Townsay Website and Mobile App.
The Seller agrees and undertakes to fully co-operate with the Company as reasonably required, in connection with any buyer-service functions undertaken by the Company. Such services can be provided by the Seller either on its own or through the Suppliers, as the case may be.
The Seller authorizes the Company to place;
A description of the Seller (including but not limited to the description of Suppliers, where so directed by the Seller) and
description of each of its Products (including but not limited to the technical description of the Products, brand name of the Product, the price of the Product, and any applicable warranty terms) on the Platform.
The Seller rating based on seller performance and buyer reviews.
EXCLUSION OF LIABILITY
NO RESPONSIBILITY
any reliance that you may place on any material or commentary posted on our website. Please note that nothing contained in our Platform(s) or the material published on it is intended to amount to advice on which you should rely; or
any losses you suffer because the information you put into our website is inaccurate or incomplete; or
any losses you suffer because you cannot use our website at any time; or
any errors in or omissions from our website; or
any losses you may suffer by relying on any commentary, postings or reviews (of our services or that of our partners) on our website; or
any unauthorized access or loss of personal information that is beyond our control.
THIRD-PARTY LINKS
PERSONAL INFORMATION AND PRIVACY POLICY
ERRORS, INACCURACIES, AND OMISSIONS
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
COPYRIGHT AND TRADEMARK
INDEMNIFICATION
MISCELLANEOUS
CONTACT INFORMATION
If you have any questions about these Terms, please contact us at support@townsay.com.
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